At Omkar Koli, we strive to provide our customers with high-quality digital products and excellent customer service. However, we understand that there may be situations where you need to cancel an order or request a refund. Please review our cancellation/refund policy carefully:
Refund Eligibility & Return Request Process:
- Digital Courses: We offer a 7days refund policy for digital courses. If you are not satisfied with your purchase, you may request a refund within 7 days of the purchase date. Refund requests must be submitted via email to om@omkarkoli.com and include the order number and reason for the refund. Refunds will be processed within 7 days of receiving the request.
- Ebooks: Ebooks are non-refundable due to their downloadable nature. Once purchased, ebooks cannot be returned or exchanged.
Non-Refundable/Non-Cancellable Products
Ebooks: As mentioned above, ebooks are non-refundable due to their downloadable nature.
Cancellation Procedures, Fees and Requirements:
- Cancellation of Digital Courses: If you wish to cancel your enrollment in a digital course, please contact us at om@omkarkoli.com as soon as possible. Cancellations may be subject to a cancellation fee. Any cancellation fees will be clearly communicated to you at the time of cancellation.
- No-show Policy: Failure to access or participate in a scheduled course does not constitute grounds for a refund. It is the responsibility of the customer to attend scheduled sessions and participate in the course as outlined.
Processing Fee
Please note that a processing fee may apply to refund transactions. This fee covers administrative costs associated with processing the refund.
Contact Us
If you have any questions or concerns about our cancellation/refund policy, please contact us at om@omkarkoli.com. We are here to assist you and ensure your satisfaction with our products and services.
Changes to Cancellation/Refund Policy
We reserve the right to update or modify this cancellation/refund policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the revised policy.
Thank you for choosing Omkar Koli. We appreciate your business and look forward to serving you.